1. Introduction
At SwiftCyber, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR code-based document printing service and platform ("Service").
2. Information We Collect
2.1 Cafe Owner Information
We collect the following information from cyber cafe owners:
- Business name and registration details
- contact information
- Email address
- Login credentials and account activity
2.2 Customer Information
When customers use our service to print documents, we collect:
- Document metadata (file name, size, type)
- QR code scanning timestamp
- Selected printing location
2.3 Document Information
Regarding uploaded documents:
- We temporarily store documents for printing purposes
- Documents are automatically deleted after 24 hours
- We do not access or read document contents
- Document metadata is logged for service functionality
3. How We Use Your Information
3.1 Business Operations
We use collected information to:
- Facilitate document printing services
- Process and route print jobs to correct locations
- Maintain and improve our service
- Generate usage analytics and reports
- Communicate service updates and changes
3.2 Security and Compliance
Your information helps us:
- Protect against unauthorized access
- Prevent fraudulent activities
- Comply with legal obligations
- Resolve disputes and enforce agreements
4. Information Sharing and Disclosure
We share information with:
- Participating cyber cafes (only for their specific print jobs)
- Service providers who assist our operations
- Law enforcement when required by law
- Third-party analytics services (in anonymized form)
We do not sell or rent your personal information to third parties.
5. Data Security
We implement security measures including:
- Encryption of data in transit and at rest
- Secure document storage systems
- Regular security audits and updates
- Access controls and authentication
- 24-hour document deletion policy
- Staff training on data protection
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Request data portability
7. Data Retention
We retain information as follows:
- Uploaded documents: 24 hours maximum
- Transaction records: 3 years
- Account information: Duration of account plus 1 year
- Analytics data: 2 years in anonymized form
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. International Data Transfers
If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes through:
- Email notifications
- Platform notifications
- Website announcements
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: abyglobals@gmail.com
- Address: [Eastleight,Nairobi]
- Phone: [+254 723678206]